Previous Work

National Business Support Organisation

Brief

To build an information management system for staff to track and control memberships. The system required an intuitive and user-friendly interface, as some staff members had very little computer training.

Solution

A Microsoft Access 2002 database was built to allow staff to store and run analysis on membership profiles, contacts, payment and monitor discussions with their supporters. The database powers the business support section of their website. In addition, several custom content management systems were built to allow non-technical staff to submit news, events, press releases, etc as well as populating the library, and members area on their website.

Impact

Immediate. With all the information relating to a member in a central location, the staff could focus on developing relationships with their supporters instead of admin tasks.